5UF VPN
Terms of Service
Version: March 2026 | Applies to all products and services provided by 5UF VPN, including users who subscribe via App Store, Google Play, Alipay, WeChat Pay, or credit card. How we handle personal data is described in our Privacy Policy.
1. Device & bandwidth usage policy
- All plans support unlimited speed and cross-platform usage (mobile, tablet, desktop)
- Daily data limit is 10GB, automatically reset every day
- We limit simultaneous online devices, not total device count
- Each additional simultaneous device increases the monthly price by 10%
2. Payment methods & processing
Third-party payments (Stripe, PayPal, Paddle)
- All credit card transactions are processed via PCI-DSS compliant platforms
- We do not access, log, or store payment information such as credit card number, CVV, or billing address
Alipay & WeChat Pay
- Integrated via third-party payment aggregators (e.g., Ping++ and similar)
- We only receive confirmation of success/failure; we do not know your Alipay or WeChat account
- Aggregators may retain limited transaction records, but 5UF VPN does not store or access them
Apple App Store / Google Play
- All purchases, subscriptions, and refunds are managed by Apple/Google directly
- We only receive metadata about subscription status or duration
- Subscriptions auto-renew unless cancelled at least 24 hours before the end of the billing period
- Renewal charges are processed within 24 hours before the next billing cycle begins
3. Auto-renewal policy (App Store subscriptions)
Applies to 5UF “Premium Membership” purchased via App Store:
- Monthly billing cycle (approx. 30 days, not calendar month)
- Can be cancelled at any time in iOS Settings
- After cancellation, service continues until end of current cycle
- If cancelled during the trial period, membership ends immediately
- Renewal charges are deducted from your iTunes balance
- Subscription benefits sync across all your devices
4. Refund policy
App Store / Google Play subscriptions
- For refunds, contact Apple or Google support directly
- We cannot initiate refunds for in-app purchases
- Once a refund is approved, the associated VPN account will be immediately disabled
Credit card / aggregator payments
- Credit card payments are eligible for a 7-day no-questions-asked refund
- Refunds beyond 7 days require customer service review and approval
- If a chargeback or payment dispute is filed with your bank, the account will be permanently banned
5. User responsibility & acceptable use
- We do not encourage or condone any illegal usage of the service
- Users are responsible for complying with local laws
- We are not liable for any losses arising from user misconduct or device security vulnerabilities
How we protect your data: Privacy Policy.
